The Sonic Vision Journey Logbook

Effective Date: 01.06.2023

• Introduction

This refund policy outlines the terms and conditions for product refunds offered by HOV. We value transparency and want our customers to understand their rights and obligations when it comes to refunds. Please read this policy carefully before making a purchase from our company. By proceeding with a purchase, you acknowledge that you have read, understood, and agreed to the terms stated herein.

• Refund Policy

2.1 No Refunds

At HOV, we strive to provide high-quality products and ensure customer satisfaction. However, due to the nature of our business and the type of products we offer, we do not offer refunds. Once a purchase is made, it is considered final, and we are unable to accept returns or provide monetary reimbursements.

2.2 Exceptions

In exceptional cases, we may consider refund requests under certain circumstances, such as:

a. Product Defects: If the product received is defective or damaged upon arrival, please contact our customer support team within 9 days of receiving the product. We may request evidence, such as photographs or detailed descriptions, to assess the situation. If the defect or damage is verified to be a result of manufacturing or shipping errors, we will work with you to resolve the issue appropriately.

b. Non-Delivery: If you have not received your product within the estimated delivery timeframe, please contact our customer support team. We will investigate the matter and take necessary steps to locate the package or arrange a replacement if deemed necessary.

Please note that these exceptions are solely at our discretion, and we reserve the right to deny any refund requests that do not meet the specified criteria.

• Contact Information

If you have any questions or need assistance regarding this refund policy, please contact our customer support team using the following information:

House Of Vibrations, 
Het Pontveer 232, 1111 RL Diemen 
Knowledge@houseofvibrations.org
HouseOfVibrations.org
+316 30 73 20 85

• Modifications to the Refund Policy

House Of Vibrations reserves the right to modify or update this refund policy at any time without prior notice. Changes to the policy will be effective immediately upon posting the revised version on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

By making a purchase from House Of Vibrations, you acknowledge and accept the terms outlined in this refund policy.

Thankyou for innerstanding & agreeing to our ways of service.

Effective Date: 01.06.2023

• Introduction

This shipping policy outlines the terms and conditions for shipping products within the Netherlands through House of Vibrations. We aim to provide a transparent and efficient shipping experience for our customers. Please read this policy carefully to understand the shipping process and your rights and responsibilities as a customer. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms stated herein.

• Shipping Methods and Timelines

2.1 Domestic Shipping

We offer shipping services for orders within the Netherlands. The estimated delivery time for domestic shipments is typically 5 business days. Please note that the delivery time may vary depending on the destination, item availability, and any unforeseen circumstances that may impact the shipping process.

2.2 Shipping Carriers

We work with reputable shipping carriers to ensure reliable and secure delivery of your orders. For domestic shipments, we primarily utilize Budbee and PostNL. The carrier used for your shipment will depend on various factors, including the size and weight of the package, delivery address, and the selected shipping method. Upon shipment, you will receive an email notification containing the tracking information to monitor the progress of your package.

• Shipping Costs

3.1 Shipping Rates

Shipping rates for domestic orders within the Netherlands are calculated based on various factors, including the package weight, dimensions, destination, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before completing your purchase.

3.2 Free Shipping

From time to time, we may offer free shipping promotions for eligible orders. The terms and conditions for free shipping will be clearly communicated during the promotional period. Please note that free shipping offers may be subject to certain restrictions, such as minimum order values or specific product categories.

• Order Processing and Shipment

4.1 Order Processing Time

Upon receiving your order, we strive to process and prepare it for shipment as quickly as possible. Our standard order processing time is 3 business days. Please note that this timeframe does not include weekends, public holidays, or any unforeseen delays.

4.2 Shipment Notifications

Once your order has been shipped, you will receive a confirmation email containing the tracking details and a link to track your package's progress. Please ensure that the email address provided during the checkout process is accurate and up-to-date to receive these notifications.

• Address Accuracy and Delivery

5.1 Shipping Address

To ensure accurate and timely delivery, please double-check the shipping address provided during the checkout process. It is your responsibility to provide a complete and correct address, including any necessary apartment numbers, floor numbers, or company names. We are not liable for any delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

5.2 Delivery Attempts

Our shipping carriers, Budbee and PostNL, will attempt delivery to the address provided. If a delivery attempt is unsuccessful, a notification may be left, and the carrier will typically make subsequent delivery attempts. In some cases, the package may be held at a local pickup location for your convenience. It is your responsibility to follow the carrier's instructions and arrange for the collection or redelivery of your package within the specified timeframe.

• Contact Information

If you have any questions or need assistance regarding this shipping policy, please contact our customer support team using the following information:

House of Vibrations 
Het Pontveer 232, 1111 RL Diemen Knowledge@houseofvibrations.org
HouseOfVibrations.org
+316 30 73 20 85

• Modifications to the Shipping Policy

House of Vibrations reserves the right to modify or update this shipping policy at any time without prior notice. Changes to the policy will be effective immediately upon posting the revised version on our website. It